FAQs • Silverton, OR • CivicEngage

What is my due date?: All of our customers share the same due date, the 16th of each month.

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Utility Billing

1. I am new to Silverton and need to sign up for services. How can I do that?: You will need to fill out an application to start services. You can fill out the online application here or in person in the finance office located at City Hall, 306 S Water Street in Silverton.

2. What do I need to pay to set up a utility account?: There is a deposit required of $100 and a processing fee of $15 for a total of $115. You can fill out and pay the deposit online by clicking here.

3. When will I get my utility deposit back?: Deposits are refunded automatically back to your account after a year of good credit history.

4. How often are we billed?: Services are billed monthly; they include water, sewer and improvement services. Bills are mailed the last business day of the month and due the 16th.

5. When do we receive our utility bill?: Utility bills are mailed the last business day of each month. You can also set up an account and view your statements online at: www.xpressbillpay.com

6. What is my due date?: All of our customers share the same due date, the 16th of each month.

7. What if I don't pay by the 16th?: There will be a $10.00 late fee applied to your account. If the account remains unpaid, it could subject your services to be interrupted and additional charges added to your account.

8. What are the current water and sewer rates?: A rate sheet is available at City Hall or you can view a current rate sheet online by clicking here.
Current Rates

10. What type of help is there to pay my bill?: Silverton Area Community Aid (SACA) 503-873-3446 is available for help when you are unable to make your payment.

11. How is the sewer portion of my bill calculated?: Your residential sewer average includes a base charge and usage charge. The usage charge is based off an average of your water usage between the six (6) winter months of November to April. Your May utility bill will reflect your new sewer average each year. If you have not gone through our averaging period you will be billed based on monthly water usage up to a maximum amount stated on our rate sheet until you have gone through the averaging period. You have the option to "opt-out" of the averaging method and have the usage charge be based on actual usage. To do this you must fill out the Opt-Out Form and submit it to the Finance Department by April 30th. If you want to Opt back in to the averaging method you must complete the same form and submit it no later than April 30th. You will stay on the averaging method until you request a change.