FAQs: Frequently Asked Questions

Individuals with disabilities may request a reasonable modification to the Silver Trolley policies and practices applicable to its transportation services.

(1) Individuals requesting modifications shall describe what they need in order to use the service.

(2) Individuals requesting modifications are not required to use the term “reasonable modification” when making a request.

(3) Whenever feasible, requests for modifications shall be made and determined in advance, before the Silver Trolley is expected to provide the modified service.

(4) Where a request for modification cannot practicably be made and determined in advance (e.g., because of a condition or barrier at the destination of a paratransit or fixed route trip of which the individual with a disability was unaware until arriving), the Driver of the Silver Trolley shall make a determination of whether the modification should be provided at the time of the request.  The Driver may consult with Dispatch or the Community Development Director before making a determination to grant or deny the request.

Requests for modification of the Silver Trolley policies and practices may be denied only on one or more of the following grounds:

(1) Granting the request would fundamentally alter the nature of the Silver Trolley services, programs, or activities;

(2) Granting the request would create a direct threat to the health or safety of others;

(3) Without the requested modification, the individual with a disability is able to fully use the Silver Trolley services, programs, or activities for their intended purpose.

Information regarding the Silver Trolley Service is available in alternative accessible formats upon request in a format the requester can use. 

Ride reservations can be made by calling (503) 873-4546. Dispatch is available to answer calls Monday through Friday from 8:00 am to 5:00 pm, with 24-hour voicemail. Dispatch encourages riders to schedule at least 24 hours in advance, and you can schedule rides up to a month in advance.

The Silver Trolley is funded through federal and state grants, donations, and the city's general fund.

The service is free! A donation is encouraged to support the Silver Trolley program.